About Us : Service : Guarantee and warranty

DGCOSAccredited Member Website Logo


We are an accredited member of The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) to provide every customer with the security and confidence they require.

Who is DGCOS?

DGCOS is backed by the people’s consumer champion, Nick Ross, who protects consumers against cowboy operators. The Ombudsman Scheme provides comprehensive protection for homeowners installing windows, doors, conservatories, orangeries and associated products by its members.

All registered installers such as Rococo provide protection of deposits, work in progress insurance and guarantees to protect you should the installer cease to trade.

In the event of a dispute or complaint, DGCOS provides a legally binding and enforceable solution. All services and advice provided by DGCOS is free for consumers using accredited installers.

Helping you make the right choice

DGCOS helps you in using reputable installers that trade ethically, use ethical sales practices, deliver quality workmanship and offer excellent value for money.

Peace of mind ­ before, during and after installation

DGCOS is here to ensure the installer honours its promises and guarantees and does a professional job from start to finish.

A DCGOS accredited installer

Becoming a DGCOS accredited installer isn’t easy. As an accredited installer we have been vetted to the highest standards, ensuring continued excellent customer service, value for money and quality workmanship. We undertake an ongoing programme of assessment to ensure we continue to meet the DGCOS’s standards and repeatedly deliver customer satisfaction.

Guaranteed Protection

DGCOS protects you at every stage of the process. When you place your order with a DGCOS member you qualify for:

  • Deposit Protection Insurance to guarantee any deposits you may pay (up to 25% of the contract price - maximum cover £50,000)
  • Work in Progress Insurance
  • A 10-year Guarantee on the quality of workmanship
  • A 10-year Insurance Backed Guarantee to protect this guarantee
  • A Compliance Certificate to ensure all installations meet with current relevant Building Regulations
  • Access to FREE mediators, independent inspectors and, if necessary, The Ombudsman
  • Access to The DGCOS Compensation Fund to honour any awards made by the Ombudsman
  • DGCOS is the ONLY scheme to give you this advanced level of protection and confidence
  • The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is here to protect you, before, during and after you buy, but only when you use a DGCOS Accredited Installer.